Privacy Policy | Green Cart

1. Responsible party

Green Cart is the responsible party for the personal information processed through this platform. Contact details for the responsible party and the Information Officer appear at the end of this policy and on the Legal Contact page.

2. Scope

This policy applies to personal information collected when you visit the website, apply for or hold a membership, place orders, use member services, or contact us.

3. Categories of personal information

We may process the following categories of personal information:

Identity and contact details
Age and identity-verification information
Account and membership information
Order, delivery and payment information
Communications and support history
Technical, device and usage information

4. Information collected directly and automatically

We collect information you provide directly, such as when you register, verify your age, place an order or contact us. We also collect certain information automatically through cookies and similar technologies when you use the website.

5. Identity documents and age verification

Identity documents and related information are collected to verify that you are 18 or older, to confirm your identity, and to administer membership, security and compliance. Access to these documents is restricted.

6. Special personal information, where applicable

Where we process any special personal information, we do so only where permitted by applicable law, for the stated purposes, and with appropriate safeguards.

7. Purposes of processing

We process personal information to:

Verify age, identity and eligibility
Administer membership and accounts
Process orders, payments and deliveries
Provide support and respond to enquiries
Maintain security and prevent fraud or misuse
Comply with legal and regulatory obligations
Send optional marketing where you have consented

8. Lawful grounds for processing

We rely on lawful grounds including your consent, the performance of a contract with you, our legitimate interests, and compliance with legal obligations.

9. Payment providers

Payments are processed by third-party payment providers. Green Cart does not store full card details. Payment providers process your information as independent responsible parties or operators in accordance with their own terms.

10. Delivery and service providers

We share necessary information with delivery and service providers so that orders and member services can be fulfilled. These providers are required to protect your information and use it only for the agreed purposes.

11. Website hosting, security and analytics providers

We use trusted hosting, security and analytics providers to operate the platform. These operators process information on our behalf under appropriate safeguards.

12. Marketing consent and opt-out

Marketing communications are optional and sent only with your consent. You can withdraw consent or opt out at any time using the unsubscribe link or by contacting us.

13. Cookies

We use cookies and similar technologies as described in the Cookie Policy. You can manage your preferences through the cookie controls and your browser settings.

14. Cross-border processing, where applicable

Where information is processed outside South Africa, we take steps to ensure it receives protection consistent with applicable law.

15. Information security

We apply reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately.

16. Retention and deletion

We retain personal information only for as long as necessary for the purposes described, or as required by law, after which it is securely deleted or de-identified.

17. Data-subject rights

Subject to applicable law, you have the right to access, correct, update or delete your personal information, to object to certain processing, and to withdraw consent. You may exercise these rights by contacting the Information Officer.

18. Children and persons under 18

Green Cart is intended for adults. We do not knowingly collect personal information from persons under 18. If we become aware of such information, we will delete it.

19. Information Officer contact details

You can contact our Information Officer using the details provided on the Legal Contact page. Where a detail has not yet been confirmed, it is shown as to be confirmed.