Dr Terp sa
Shipping Policy
Dr Terp SA – Shipping Policy (South Africa)
Fast & Discreet Delivery:
Dr Terp SA ships all across South Africa using Courier Guy. Your privacy is our priority—packaging is plain, secure, and professional.
Processing Time:
Orders are processed within 24 hours after payment confirmation.
Delivery Time:
Major Cities (Cape Town, Johannesburg, Durban, Pretoria, etc.): 1–3 business days
Towns and Rural Areas: 2–5 business days
Delivery times may vary depending on courier schedules and location.
Shipping Restrictions:
Products are for adults 18+ only.
Orders comply with South African laws regarding cannabis possession and consumption.
Lost or Damaged Packages:
Contact us within 48 hours if your package is lost or damaged.
We’ll work with Courier Guy to resolve the issue quickly.
Tracking:
All orders include a Courier Guy tracking number so you know exactly where your package is.
Important Note:
By placing an order, you confirm you are legally allowed to receive and consume cannabis products in your area. Dr Terp SA is not responsible for misuse or illegal possession.
Refund Policy
Dr Terp SA – Refund Policy
Customer Satisfaction:
At Dr Terp SA, we stand by the quality and potency of our products. We want every experience to be exceptional.
Refunds & Exchanges:
Due to the nature of cannabis products, we do not accept returns.
Refunds are only considered if:
The product is damaged in transit.
The wrong product was delivered.
How to Request a Refund:
Contact us within 48 hours of delivery with your order number and photos of the issue.
We will review your request and coordinate a replacement or refund if approved.
Important Notes:
Refunds will be processed using the original payment method.
Dr Terp SA is not responsible for packages that are lost due to incorrect delivery details provided by the customer.
By ordering, you agree to consume our products responsibly and understand the nature of cannabis as a consumable product.
Quality Assurance:
Every product is carefully packaged and checked before dispatch to ensure it meets Dr Terp SA’s premium standards.
Cancellation / Return / Exchange Policy
Dr Terp SA – Cancellation, Exchange & Return Policy
1. Order Cancellation:
Orders can be cancelled within 2 hours of placement before processing begins.
Once an order is processed or dispatched, it cannot be cancelled.
To cancel, contact us immediately with your order number.
2. Returns:
Due to the consumable nature of cannabis products, we cannot accept returns.
This includes opened or partially used products.
3. Exchanges:
Exchanges are only considered if:
The wrong product was delivered.
The product was damaged during shipping.
Contact us within 48 hours of receiving your order with photos and order details.
Approved exchanges will be processed as quickly as possible, and replacement products will be shipped at no extra cost.
4. Refunds:
Refunds are only given for damaged or incorrectly delivered products.
Refunds will be processed to the original payment method.
5. Important Notes:
Dr Terp SA is not responsible for loss or damage due to incorrect delivery information provided by the customer.
All products are carefully inspected before dispatch to ensure premium quality.
By placing an order, you agree to consume our products responsibly and understand their consumable nature.